Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
8.6/10
Great
Rooms
9.6
Location
7.8
Service
7.8
Dining
9.2
Guest reviews
8.6/10
based on 5 reviews
Luke
United Kingdom,
February
2025
7.8/10
My stay at Hoshino Resorts Kai Hakone was truly serene, with breathtaking views by the river and revitalizing onsen experiences. The kaiseki dining was a highlight, featuring expertly prepared dishes. However, the location is quite remote, which made transportation a bit challenging at times, particularly given my limited options without a car.
Rooms
10.0
I enjoyed a spacious Japanese-style room with a beautiful view of the river and a comfortable tatami sitting area.
Service
6.0
While the staff was friendly, the check-in process felt a bit excessive and took too long due to numerous details discussed beforehand.
Location
5.0
The inn is situated alongside a peaceful river, providing a calming atmosphere, but its distance from the main town made it somewhat inconvenient for exploring.
Dining
10.0
I was thoroughly delighted by the kaiseki cuisine, which featured beautifully prepared dishes that truly celebrated local flavors.
Facilities
8.0
The onsen facilities were remarkable, offering beautiful views and a relaxing soak, though some communal areas could use an update.
Hannah
United Kingdom,
February
2025
10.0/10
My stay at Hoshino Resorts Kai Hakone was simply amazing, wrapped in the beauty of nature and tradition. While the lack of room service was a bit of a bummer, the stunning views and tranquil onsen more than made up for it. I left feeling relaxed and truly refreshed after the whole experience!
Rooms
10.0
The rooms were large, clean, and had a peaceful traditional Japanese style. I found the bed to be super comfy, and listening to the river while I slept was just divine.
Service
10.0
The staff were lovely and friendly, providing a warm atmosphere throughout my stay. I felt well taken care of.
Location
10.0
Being right next to the Sukumo River was a highlight for me! The sound of the water was so calming, and the views of the surrounding mountains were breathtaking.
Dining
10.0
I was blown away by the kaiseki meals, which showcased local river fish and eel with perfect seasoning and presentation. Each dish was a work of art and tasted incredible!
Facilities
10.0
The onsen was absolutely beautiful and really peaceful. I loved that there were two different areas to explore and soak in the stunning scenery.
Jonathan
United Kingdom,
December
2024
9.4/10
My stay at Hoshino Resorts Kai Hakone was truly a serene escape. The hotel’s location by the river was peaceful, and I loved the spacious Japanese-style room. However, the lack of Wi-Fi and some minor cleanliness issues in the bathroom were drawbacks. Overall, it's a great place for relaxation and cultural immersion.
Rooms
10.0
The rooms were large and peaceful in traditional Japanese style, featuring tatami sitting areas and comfortable bedding.
Service
8.0
There were no specific issues with service, though the absence of room service was noted.
Location
9.0
The hotel is next to the river, providing a soothing atmosphere, though it’s slightly further from the main town center.
Dining
10.0
The kaiseki meals for breakfast and dinner were delightful, showcasing excellent Japanese cuisine.
Facilities
10.0
The onsen was a highlight, offering peaceful and beautiful bathing experiences.
Richard
United Kingdom,
December
2024
6.0/10
My stay at Hoshino Resorts Kai Hakone had its highlights, especially the serene onsen experience and the beautifully designed traditional rooms. However, the hotel’s remote location made transportation challenging, and the dining options could have been more accommodating for a family. While I enjoyed the comfortable beds and relaxation, the frustrations with service and accessibility dampened my overall experience.
Rooms
8.0
The rooms were spacious and peaceful in traditional Japanese style, providing a comfortable atmosphere for relaxation.
Service
5.0
The staff were friendly but the check-in process felt overly complicated, taking much longer than expected.
Location
5.0
The hotel's location, while beautiful next to the river, was quite far from popular attractions, making transportation a real hassle.
Dining
6.0
The kaiseki meal was delightful, but more basic, western options should be available for guests with children.
Facilities
5.0
The onsen facilities were beautiful and relaxing, but some communal areas like the lifts could use updates and cleaning.
Isaac
United Kingdom,
November
2024
10.0/10
I had an awesome experience at Hoshino Resorts Kai Hakone. The views were breathtaking, especially of the surrounding mountains, and the peaceful vibe next to the river really soothed my soul. The location is a bit further from the main town, but I loved the tranquility it offered. My only wish was for a bit more frequent public transport, but overall, it was a fantastic stay.
Rooms
10.0
My spacious room featured a tatami sitting area and a comfy bed, plus a small balcony to enjoy the river sounds.
Service
10.0
The friendly staff were super welcoming and kept the place clean and beautiful.
Location
10.0
The hotel is right by the river, creating a calming atmosphere with stunning views of the mountains.
Dining
10.0
The kaiseki meals were divine, highlighting local ingredients like river fish and eel; every dish felt like a work of art.
Facilities
10.0
The onsen was beautiful with different bathing options, providing a perfect retreat after a day of exploring.
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